Servant Books - Chinese Christian Books

Delivery Rates (UK and Western Europe)

Shipping Rates

Order Value

United Kingdom (excl Channel Islands)

Western Europe*

Rest of the World

Up to £50

£2.95 (Approx.)

15% of order value (Approx.)

Please contact us for postal charges

Over £50

10% of order value

(Approx.)

15% of order value

(Approx.)

Please contact us for postal charges

*Countries included are Andorra, Austria, Belgium, Denmark, Faroe Islands, Finland, France, Germany, Iceland, Ireland (Republic of), Italy, Liechtenstein, Luxembourg, Monaco, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, Vatican City State (Holy See), Gibraltar, Greece, Greenland and San Marino.

Import Taxes

Some customers may be subject to taxes, customs duties and/or additional fees which are charged by the receiving customs office when a shipment reaches the destination country. These charges must be paid by the receiver in accordance to the import laws of the receiving country. They usually depend on the value of the contents of the package.

Unfortunately, we do not have any control over those charges nor can we estimate the customs charges of every country. Thus we cannot be responsible for the payments of these charges. We are unable to provide a refund if a customer decides to refuse a shipment because of those fees.

Also, please be aware that in some countries, shipments from outside the borders may be subject to verification. This means that some packages may be opened by customs officials in order to comply with the receiving country's laws and duties.

For further information about your country's import fees, you may want to contact your country's customs office.

How will it be delivered? How long will it take to arrive?

All UK and overseas deliveries will be registered and shipped by Royal Mail or Parcelforce.

Delivery time will depend upon the availability of the item(s).

For items held in stock we aim to deliver to UK destinations within 10 working days and 28 working days for all other destinations. Items not held in stock please allow 6-8 weeks. Orders will only be shipped when all items are in stock. In the case of pre-order or long availability items, it is recommended that you request separate deliveries as items become available (at extra postage cost).

We are not responsible for unforeseeable events such as:

• Postal strike

• Strike of the shipping agent

• Strike or other disruptions of air or maritime transports

• Natural disasters

Please note that we will not ship to Post Office Box addresses.

Returns & Refunds

a) Please check your ordered items within 48 hours. If items are damaged in transit, kindly email or inform us by phone. Please send the items back and we will replace the damaged items as soon as possible. If it is over 14 days, there will be no replacement. Postage to be paid by the customer.

b) For unwanted items, or if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 14 days of the date you received the item (weekend inclusive), unopened (with any seal and shrink-wrap intact) and we will issue a 100% credit or exchange for the price you paid for the item (postage charge excluded).

c) We regret that we are unable to accept the return of items which have not shrinkwrapped originally and so would be impossible to demonstrate that they had not been used.

d) All returned items must be in original condition in their original packing. Any damaged or lost item during the return transit will result in no replacement or refund. Therefore we recommend you return your unwanted items via registered post.

e) We can only accept the return of opened items if they are faulty.

Cancelling an Order

If you have accidentally placed an order or just changed your mind, do not worry. You can cancel by emailing us or contact us immediately via the phone or fax.

For any "Items Not Yet Dispatched", you can cancel it right away.

However, if the items has already despatched, please refer to the return and refund section.

Payments

Payment is required in advance. Title of all goods does not pass to the purchaser until they are paid for in full.

You can pay by the following methods:

a) Cheque or Postal Order made payable to “Servant Books”.

b) By Visa, Master, Delta or Switch.

Either email the order form or via the mail, fax or phone order.

Address: Servant Books

P.O.Box 516

Waltham Cross

EN7 6ZW

Phone / Fax: +44(0)1992301665

Email: sale@servantbooks-uk.com

If I cannot find a particular book, CD, video or gift item which I want on the Net？

Even though we offer a great variety of products, if you cannot find a particular item please email or phone us. We will do our very best to secure it for you.

Our pledge to churches

We are committed to providing the best possible service to the Chinese Christian organisations in UK and in Europe. We welcome bulk orders from any Chinese church or Christian organisation. Special rates will be given. Please contact us via email or phone / fax.